Business and Management
Leadership
Success: Behaviours, Competencies and
Responsibilities that Produce Positive Results
Part 1 - Behaviours
This three-part series outlines the BCR (Behaviours,
Competencies and Responsibilities) approach to
leadership. This first part focuses on the
behavioural aspects that successful managers have
incorporated into their leadership style to motivate
and inspire their staff. Included are chapters on
embracing integrity, building trust, working with
difference and establishing a "servant" leadership
role.
Leadership
Success: Behaviours, Competencies and
Responsibilities that Produce Positive Results
Part 2 - Competencies
Continuing its exploration of the BCR (Behaviours,
Competencies and Responsibilities) leadership
approach, Part Two of the series addresses the
competencies that effective managers should acquire
in order to ensure their success as a leader.
Specifically; collaborative communication, effective
decision-making and employing Emotional Intelligence
(EI).
Leadership
Success: Behaviours, Competencies and
Responsibilities that Produce Positive Results
Part 3 – Responsibilities
The third and final instalment of the Leadership
Success trilogy concludes with an overview of the
responsibilities managers need to embrace as part of
the BCR (Behaviours, Competencies and
Responsibilities) approach to successful leadership.
Included are chapters on coaching, aligning visions
and goals, and managing change.
7 Steps to
Building a Coaching and Development Plan
Your success as a manager depends on developing and
motivation your entire staff — not just the top and
bottom 10%. In this month’s Management Insight
Article, Michael Connory discusses how to get high
performance from the "Middle 80%". This article
shows you the 7 steps to building a coaching
development plan. To keep you up to date, we’ll send
you email reminders each month as new Management
Insight Articles.
Responding
to Conflict
Responding to conflict is often intimidating and can
result in avoidance until it reaches extreme levels.
In this month’s Management Insights, Cheryl Eckl
presents a 6-step process to deal with conflict
early on and properly to reach a collaborative
resolution that is satisfying to each of the parties
involved.

SharePoint
Empowerment: Making Document Management and
Organisational Collaboration Easier
With the management of electronic documents becoming
an increasing challenge, SharePoint offers
organisations a boost in organisational efficiency.
Those who wish to know more about this highly
effective technology will find a wealth of
information in this White Paper, including an
overview, key benefits, components and applications.
Service-Oriented Architecture (SOA): From
Introduction through Implementation
This comprehensive overview of Service-Oriented
Architecture (SOA) begins with an introduction to
the fundamentals and concludes with advice on how
your organisation can accomplish a successful
implementation. Along the way, you'll learn about
the technologies and standards that make SOA
possible, the basic process of creating an SOA,
management, governance and more.
What You
Need To Know About Implementing Virtualisation in
the Workplace
The resurgence of virtualisation in IT departments
has been attributed to gains in efficiency,
increased effectiveness, cost savings and its
potency in reducing server and desktop "sprawl".
This White Paper provides an introduction, as well
as details on configurations, benefits and how to
select a virtualisation platform based on your
needs.
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